1. Agreement to Terms
Welcome to Hey Prabhu. By accessing our website, placing an order, or interacting with our WhatsApp ordering and support channels (+91 8828833303), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Devotional Products & Natural Characteristics
Hey Prabhu products—including our Desi Ghee T-Lights (Gold Cup), Terracotta Diyas (Mogra & Lavender), Agarbatti, and Dhoop Cups—are handcrafted devotional essentials rooted in Indian traditions.
Natural Materials: Our diyas are shaped from natural terracotta clay and filled with pure cow ghee blends and pre-fitted natural cotton wicks. Small variations in clay shade, finish, or texture are natural hallmarks of artisanal craftsmanship.
Burn Times: It can vary anywhere between 15-20 mins to upto 3 hours depending upon the product you choose. Actual burn times may vary slightly based on ambient room temperature, drafts, and surrounding airflow.
Fragrances: Offerings with natural Mogra, Lavender, Rose, and Hey Prabhu Special fragrances are formulated for peaceful home ambience and pooja rituals.
3. Ordering, Pricing & Payment Methods
All prices displayed in our catalogue and website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Prepaid Orders Only • No Cash on Delivery (COD)
Please be advised that Cash on Delivery (COD) is currently not offered. All orders must be settled in full prior to dispatch using our verified online payment options (UPI, Net Banking, Credit/Debit cards).
Bulk orders and corporate gifting inquiries can be discussed directly with our dedicated desk via WhatsApp at 8828833303.
4. Essential Product Guidelines & Devotional Safety
Your safety and satisfaction during prayers and pooja rituals is of paramount importance. Customers must always observe the following product usage and safety guidelines:
1. Burn Time
It can vary anywhere between 15-20 mins to upto 3 hours depending upon the product you choose.
2. Stable Heat-Resistant Surface
Always place diyas, t-lights, dhoop sticks & cups, Incense sticks, camphor, candles etc on steady, non-flammable thalis or brass stands.
3. Never Leave Unattended
Never leave any burning diya, T-light, Dhoop sticks & cups, candles, Camphor or incense unattended. Safely extinguish if leaving the room.
4. Keep Clear of Flammables
Ensure burning diya, T-light, Dhoop sticks & cups, candles, Camphor or incense are placed well away from curtains, pooja cloth, papers, flowers, or wooden decor.
✓ Out of Reach of Children & Pets
Keep all open flames, matches, and hot ghee cups completely out of reach of young children and pets.
5. Respectful Platform Conduct & Spiritual Boundaries
Hey Prabhu is rooted in bhakti, Indian traditions, and mutual respect. We expect all community interactions across our website, WhatsApp chatbot, and social channels to remain courteous and harmonious.
If any user submits offensive, disrespectful, or derogatory comments regarding any Hindu deity, religious practice, or fellow human beings, Hey Prabhu reserves the right to terminate conversation, cancel open inquiries, and restrict further platform access.
6. Intellectual Property
All trademarks, logos, brand names, visual illustrations, product descriptions, and website assets associated with Hey Prabhu are the exclusive intellectual property of Hey Prabhu. Unauthorised reproduction, modification, or commercial exploitation is strictly prohibited.
7. Governing Law & Dispute Resolution
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, India.
8. Queries, Support & Registered Office
If you have any questions regarding these Terms & Conditions or require clarification on an order, please contact our team:
Nomad Harvest LLP (Hey Prabhu)
Registered Office Address: 306, Jhalawar Building, Patanwala Compound, LBS Road, Ghatkopar West, Mumbai-400086.
Mobile No.: 8828833303
Email ID: nomadharvestllp@gmail.com