1. Cancellation Eligibility Window
At Hey Prabhu, we begin packing your devotional essentials swiftly to ensure prompt delivery for your pooja rituals and festivals.
Pre-Dispatch Cancellation Only
You can request order cancellation at any time prior to order dispatch and courier handover. Once an order has been packaged and assigned a courier tracking AWB, cancellation is no longer possible.
2. How to Request a Cancellation
To cancel an eligible order, please contact our team as early as possible with your Order ID through:
- WhatsApp (Fastest): Message us at +91 8828833303 with your Order ID and cancellation request.
- Email: Send your request to nomadharvestllp@gmail.comwith the subject line “Order Cancellation - [Your Order ID]”.
Please note that chatbot agents or support personnel cannot promise cancellation without verifying dispatch status with our fulfillment facility.
3. Refund for Cancelled Orders
When an eligible pre-dispatch cancellation is confirmed, the full transaction amount will be refunded directly to your original payment method (UPI, Debit/Credit Card, Net Banking).
The reversal typically reflects in your bank statement within 3 to 5 business days, depending on your payment provider.
4. Cancellation by Hey Prabhu
In rare circumstances, Hey Prabhu reserves the right to cancel an order, including but not limited to:
- Delivery addresses with unserviceable pin codes where courier transit cannot be guaranteed safely.
- Suspected fraudulent or unauthorized payment activities.
- Inadvertent catalog technical inaccuracies or stock exhaustion.
In any such instance, you will be notified immediately, and a 100% full refund will be processed without delay.