1. Introduction & Commitment
At Hey Prabhu(“we,” “our,” or “us”), we are devoted to bringing roshni, bhakti, and traditional warmth into your home. Safeguarding the personal information of our customers and website visitors is an essential part of that commitment.
This Privacy Policy outlines the types of data we collect through our website (heyprabhu.com), our official WhatsApp channel (+91 8828833303), and associated communication services, as well as how that data is stored, processed, and safeguarded.
2. Information We Collect
To provide an authentic and seamless shopping experience, we may collect the following details:
Personal & Contact Details
Your name, email address, phone number, delivery address, pin code, and preferred contact channels (such as WhatsApp).
Order & Purchase History
Items purchased (such as Desi Ghee T-Lights, Terracotta Diyas, Agarbatti, and Gift Boxes), order dates, billing address, and transaction identifiers.
Communication Records
Conversations, feedback, inquiries, and customer care discussions through our website, WhatsApp chatbot, and support channels.
Device & Usage Information
IP address, browser type, device details, operating system, and pages viewed to help us enhance our user experience.
3. Payment Information & Policy
Important Notice on Payments & Cash on Delivery (COD)
Please note that Cash on Delivery (COD) is currently NOT available. All orders must be prepaid through supported secure online channels (UPI, Debit/Credit Cards, Net Banking, and digital wallets).
Hey Prabhu does not collect, store, or have direct access to your credit/debit card numbers, CVVs, or online banking passwords. All online payments are handled directly via PCI-DSS compliant third-party payment gateways ensuring high-grade banking encryption.
4. How We Use Your Information
- To pack, dispatch, and deliver your devotional essentials to your doorstep.
- To share live order tracking links, status updates, and dispatch confirmations.
- To provide customer support and answer product queries via WhatsApp (8828833303).
- To assist you with bulk gifting, festive corporate requirements, and custom requests.
- To enhance website performance, prevent fraudulent transactions, and uphold security.
5. WhatsApp Support & Chatbot
When you connect with Hey Prabhu on WhatsApp, our automated assistant and care representatives only reference official catalogue details, confirmed shipping dates, and verified policies. We do not use your phone number for unsolicited marketing or sell it to third-party brokers.
6. Sharing with Trusted Partners
We do not sell, trade, or rent your personal information. We share relevant shipping data exclusively with verified delivery partners (such as courier services and fulfillment networks) strictly to deliver your orders safely.
7. Your Rights & Contact Information
You have the right to request access to the personal data we hold about you, request corrections, or ask for deletion of your profile details. For any privacy-related questions, reach out to us:
Nomad Harvest LLP (Hey Prabhu Care & Grievance)
Registered Office Address: 306, Jhalawar Building, Patanwala Compound, LBS Road, Ghatkopar West, Mumbai-400086.
Mobile No.: 8828833303
Email ID: nomadharvestllp@gmail.com
Website: heyprabhu.com