1. Sacred Goods & Devotional Purity
At Hey Prabhu, our offerings—including Desi Ghee T-Lights, Terracotta Diyas, Incense Sticks, Dhoop Cups, and Festive Gift Boxes—are prepared for holy prayers, pooja rituals, and personal spiritual use.
Due to the sacred nature, personal hygiene, and consumable formulation (pure cow ghee blend, organic clay, and natural fragrant oils) of our offerings, products once delivered cannot be returned for arbitrary change of mind after delivery.
2. When Are Refunds or Replacements Granted?
We take extreme care in packaging your parcels using cushioned layers to protect fragile terracotta and ghee products. However, if any mishap occurs during transit, we provide full support in the following cases:
Damaged or Broken in Transit
If the outer shipping parcel arrives crushed or internal terracotta diyas / gold cups arrive damaged or broken upon arrival.
Incorrect Product Delivered
If the item delivered differs entirely from the item listed in your confirmed order invoice (for example, received Mogra Diya instead of Lavender, or incorrect pack size).
Missing Contents or Pack Deficiency
If your parcel is missing an item or pack quantity indicated in your official invoice.
3. How to Report an Issue (Within 48 Hours)
Notification Window: 48 Hours from Delivery
Please report any damage or discrepancy within 48 hours of package delivery by contacting our support desk via WhatsApp at 8828833303.
To help us resolve the issue swiftly, please provide:
- Your Hey Prabhu Order ID.
- Clear photographs and/or a brief unboxing video showing the shipping label and damaged item.
- A brief description of the issue.
4. Refund Processing & Timelines
Once verified by our care team, you may choose either an immediate free replacement dispatch or a full refund for the affected item.
Prepaid Online Reversal
Refunds are credited directly back to the original source (UPI, Card, Bank Account) within 5 to 7 business days depending on your issuing bank.
Replacement Priority
If you prefer a replacement diya or ghee pack, we dispatch a fresh parcel within 24 to 48 hours with priority courier tracking.
5. Official Support Channel & Registered Office
For all refund inquiries and immediate claim assistance, connect with our support desk:
Nomad Harvest LLP (Hey Prabhu Care)
Registered Office Address: 306, Jhalawar Building, Patanwala Compound, LBS Road, Ghatkopar West, Mumbai-400086.
Mobile No.: 8828833303
Email ID: nomadharvestllp@gmail.com