1. Sacred Consumables & Return Standards
Hey Prabhu products are crafted for religious rituals, daily prayer, and festive devotion. Our inventory consists of pure cow ghee products, terracotta clay diyas, cotton wicks, dhoop cups, and incense sticks.
To maintain ritual sanctity, cleanliness, and hygiene, we cannot accept physical returns of opened or used devotional items once delivered.
2. Free Replacement for Transit Damage
If any item in your order arrives damaged, broken, or defective, we provide a 100% complimentary replacement shipped directly to your address.
Broken or Chipped Terracotta Diyas
If the handcrafted terracotta clay arrives chipped or cracked during rough logistics transit.
Damaged Gold Cups or Missing Wicks
If Desi Ghee T-Light cups arrive crushed, melted due to heat exposure, or missing functional cotton wicks.
Incorrect Item or Incomplete Gift Box
If a different fragrance or gifting box is delivered compared to your official order confirmation.
3. How to Request a Replacement
Step 1: Contact via WhatsApp within 48 Hours
Send a message to our WhatsApp team at +91 8828833303 or email nomadharvestllp@gmail.com with your Order ID, along with clear photos of the damaged item and packaging box.
Step 2: Instant Care Review & Dispatch
Our team will review your photos and initiate a replacement dispatch within 24 to 48 hours without requiring you to ship the broken clay back to us.
4. Prefer a Refund Instead?
If a replacement is not desired or items are temporarily out of stock, we promptly process a full refund to your original payment method. For more information, please read our Refund Policy.