Privacy Policy

1. Introduction & Scope

At Hey Prabhu, we are committed to safeguarding the personal privacy of our visitors, customers, and devotees. This Privacy Policy outlines what information we collect when you visit our website, inquire about devotional products, or purchase through our channels, and how that information is utilized and secured.

2. Information We Collect

We only collect personal information that is reasonably necessary to fulfill your orders, provide responsive customer service, and enhance your shopping experience:

• Contact Details: Your full name, mobile/WhatsApp telephone number, and delivery street address with postal pincode.
• Order Details: Products selected (e.g., Desi Ghee T-Lights, Terracotta Mogra Diyas, Incense Sticks, or Gift Boxes), quantities, and special packaging requests.
• Customer Communications: Messages and inquiries sent to our official WhatsApp support number (+91 8828833303) or Instagram account.
• Technical Data: Basic non-identifiable technical data such as browser type, operating system, and IP address collected automatically for site security and performance.

3. How We Use Your Information

Your information is used strictly for legitimate business and fulfillment purposes:

• Processing, packing, and dispatching your devotional product orders.
• Communicating delivery updates, courier tracking links, and order status via WhatsApp or SMS.
• Responding to your customer service questions, bulk order inquiries, and gifting quotes.
• Maintaining internal accounting records and complying with Indian statutory obligations.
• We never sell, trade, or rent your personal contact information to third-party marketing companies.

4. Payment Information Security

Hey Prabhu does not collect, process, or store sensitive card numbers, CVVs, UPI PINs, or net banking passwords. All online payments are handled directly by certified, RBI-compliant third-party payment gateways with industry-standard 256-bit encryption.

5. Sharing with Trusted Service Providers

To ensure your fragile terracotta diyas and ghee t-lights reach you safely, we share relevant contact information only with vetted operational partners:

• Logistics Partners: Trusted domestic courier companies (e.g., Delhivery, Blue Dart, Shiprocket) strictly for parcel delivery and verification.
• Communication Services: WhatsApp Business / Meta messaging platforms for order coordination and customer support.

6. Cookies & Tracking Technologies

Our website may use standard session cookies and browser storage to keep track of site preferences, navigation, and ensure smooth page loading. You may adjust your browser settings to refuse cookies at any time, though some interactive elements may be affected.

7. Data Retention & Security Measures

We employ physical, technical, and managerial safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain customer transaction records only for as long as required by tax laws and operational warranty obligations.

8. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to your delivery address, or request that your contact details be deleted from our customer records. Simply send a message to our team on WhatsApp at +91 8828833303.

9. Updates to this Policy

Hey Prabhu may update this Privacy Policy from time to time to reflect operational, legal, or regulatory modifications. Any revisions will be posted on this page with an updated revision date.